Privacy Policy

Introduction

Lovedales values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website and services, you consent to this Privacy Policy.

Information We Collect

We may collect:

Full name
Company name
Email address
Telephone number
Billing information
Delivery address
Website usage information
IP address
Browser information
Files uploaded through our website

How We Use Your Information

Your information is used to:

Process orders
Prepare quotations
Deliver products and services
Provide customer support
Improve our website
Communicate project updates
Send invoices and receipts
Comply with legal obligations

Payment Information

Lovedales does not store banking passwords or card information.

Payments are processed through secure banking and payment providers.

Proofs of payment sent to finance@lovedales.co.za are retained only for accounting and verification purposes.

Cookies

Our website may use cookies to:

Improve browsing experience
Analyse website traffic
Remember preferences
Enhance website functionality

You may disable cookies through your browser settings.

Sharing Information

We do not sell your personal information.

Information may be shared only where necessary with trusted third-party providers including:

Couriers
Hosting providers
Payment providers
Printing suppliers
Government authorities where legally required

Data Security

Lovedales implements reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, loss or misuse.

Data Retention

We retain information only for as long as necessary to:

Complete services
Meet accounting obligations
Resolve disputes
Comply with South African legislation

Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete information where legally permitted
Withdraw consent where applicable

Requests may be submitted via support@lovedales.co.za.

Third-Party Links

Our website may contain links to external websites.

Lovedales is not responsible for the privacy practices of third-party websites.

Policy Updates

This Privacy Policy may be updated periodically.

The latest version will always be published on our website.

Contact Us

For any privacy-related enquiries, please contact:

Support: support@lovedales.co.za
Finance: finance@lovedales.co.za
Sales: contact@lovedales.co.za